Privacy Policy

Effective Date: 14/02/2025

1. Introduction

Welcome to LUMISOL (“Company,” “we,” “our,” or “us”). Protecting your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit www.lumisolorganic.com (the “Website”) and purchase our products.

By using our Website, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We collect the following types of personal information when you interact with our Website:

a) Information You Provide Directly

✔ Contact Information: Name, email address, phone number, billing/shipping address.
✔ Payment Details: We process payments via third-party services (e.g., Stripe, PayPal) and do not store credit/debit card information.
✔ Order Information: Details of products purchased, order status, and transaction history.

b) Information We Collect Automatically

✔ Device & Browsing Data: IP address, browser type, operating system, and interactions with our Website.
✔ Cookies & Tracking Technologies: We use cookies to enhance your experience and for analytics. You can manage cookies through your browser settings.

c) Information from Third Parties

We may receive data from advertising networks, social media platforms, and analytics providers to improve our services.

3. How We Use Your Information

We use your personal data for the following purposes:

✔ To process orders and provide customer support.
✔ To send order confirmations, shipping updates, and marketing emails (you may opt out at any time).
✔ To improve our Website, personalize your experience, and enhance security.
✔ To comply with legal obligations and prevent fraud.

4. How We Share Your Information

We do not sell your personal information. However, we may share it in the following cases:

✔ Service Providers: With payment processors, shipping carriers, and marketing partners to fulfill orders and improve our services.
✔ Legal Compliance: If required by law, court orders, or government authorities.
✔ Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Your Rights Under the CCPA (California Residents Only)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

✔ Right to Know – Request details about the personal data we collect and share.
✔ Right to Delete – Request the deletion of your personal information (subject to legal exceptions).
✔ Right to Opt-Out – Decline the sale of your personal data (though we do not sell personal data).
✔ Right to Non-Discrimination – We will not treat you differently for exercising your privacy rights.

To exercise your rights, contact us at: 📩 lumisolorganic@gmail.com or 📞 +1 (669) 377-5977.

6. Data Security & Retention

We implement industry-standard security measures to protect your information. However, no online system is 100% secure.

✔ We retain personal data only as long as necessary to fulfill orders and legal obligations.
✔ If you wish to request deletion of your data, contact us at lumisolorganic@gmail.com.

7. Third-Party Services & Links

Our Website may contain links to third-party sites (e.g., social media, payment gateways). We are not responsible for their privacy practices.

8. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us:

🌐 Website: www.lumisolorganic.com
📩 Email: lumisolorganic@gmail.com
📞 Phone: +1 (669) 377-5977