Return & Refund Policy

Effective Date: 14/02/2025

1. Introduction

At LUMISOL, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Return & Refund Policy explains your rights and obligations regarding product returns and refunds in compliance with California state laws, including the California Consumer Legal Remedies Act (CLRA) and the California Song-Beverly Consumer Warranty Act.

By making a purchase on www.lumisolorganic.com, you agree to the terms of this policy.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

✔ Timeframe: Returns must be requested within 30 days of delivery.
✔ Condition: Items must be unused, in their original packaging, and in the same condition as received.
✔ Proof of Purchase: A valid receipt or order confirmation is required.
✔ Non-Returnable Items: For hygiene and safety reasons, we do not accept returns on opened or used bar soaps, shaving kits, or candles unless the item is defective or damaged upon arrival.

3. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us at 📩 lumisolorganic@gmail.com or 📞 +1 (669) 377-5977 with your order number and reason for the return.
  2. If your return is approved, we will provide you with a Return Authorization Number (RAN) and shipping instructions.
  3. Ship the item(s) back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

4. Refunds

Once we receive and inspect your returned item(s), we will process your refund within 7-10 business days.

✔ Refunds will be issued to the original payment method (credit/debit card, PayPal, etc.).
✔ Shipping fees are non-refundable, except for defective or incorrect items.
✔ If your refund is delayed, please check with your bank or payment provider before contacting us.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving your order.

6. Cancellations & Order Modifications

  • Cancellations: Orders can be canceled within 24 hours of purchase. After that, they may already be processed for shipping.
  • Address Changes: If you entered an incorrect shipping address, contact us immediately to attempt a correction.

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

✔ Report it within 7 days of delivery.
✔ Provide clear photos of the item and packaging.
✔ We will cover the cost of replacement or issue a full refund if necessary.

8. Exceptions & Special Cases

  • Final Sale Items: Certain items may be marked as “Final Sale” and are non-returnable.
  • Gift Returns: If you received an item as a gift, we can issue store credit instead of a refund.
  • Late Returns: Items returned after the 30-day window may not be eligible for a refund.

9. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

🌐 Website: www.lumisolorganic.com
📩 Email: lumisolorganic@gmail.com
📞 Phone: +1 (669) 377-5977